Compliments and Concerns

By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

Compliments

We appreciate recognition when service exceeds expectations. You can submit positive feedback using the contact methods below.

Concerns and Complaints

We encourage you to share concerns if our service standards aren't met. Please provide as much detail as possible when submitting complaints via email.

Send complaints to the Complaints Officer: bahaa@pathfinanceservices.com.au

Response Timeline

Complaints are addressed immediately when possible
Written acknowledgment within 5 business days if immediate resolution isn't feasible
Investigation completed within 45 days
Written outcome notification provided after investigation concludes

You may contact us at any time for a status update by referencing your original communication.

External Dispute Resolution — AFCA

If your complaint is unresolved after 45 days, or if you are unsatisfied with our response, you can escalate to the Australian Financial Complaints Authority (AFCA) — a free, independent service.

Phone: 1800 931 678
Address: GPO Box 3, Melbourne VIC 3001
Website: www.afca.org.au